Orders may be cancelled within 24 hours of placing the order or before the order has been dispatched, whichever comes first.
Once an order has been dispatched or delivered, it cannot be cancelled.
For coffee ordered with a custom grind selection, cancellation or replacement requests cannot be accepted once the coffee has been ground.
To request a cancellation, please contact our team as soon as possible with your order number.
We carefully prepare and check orders before dispatch. However, if your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible.
Please provide:
Once reviewed and approved, our team will advise you regarding the appropriate replacement or resolution.
Because coffee is a consumable food product, we cannot accept returns of opened coffee.
Coffee that has been specifically ground according to your requested grind setting cannot be returned or replaced due to a change of preference.
If there is a genuine issue with the product you received, please contact our customer care team so we can review the case.
If an item arrives damaged or defective, please contact us with your order details and supporting photos.
Eligible items may be replaced with the same product following inspection and approval.
Products should be kept in their original packaging wherever possible.
Products purchased as sale items are not eligible for refunds unless otherwise required under applicable consumer protection requirements.
Where a refund has been approved, it will be returned through the original payment method used for the purchase.
Depending on the payment provider and issuing bank, the refund may take approximately 5 to 10 days to appear in your account.
Shipping charges and other delivery-related costs may not be refundable where applicable.
Promotional or discount codes apply to eligible products only unless otherwise stated.
Discount codes do not apply to shipping or delivery charges.
Our team is happy to assist with shipping, delivery, order or return enquiries.
Customer Care
Email: onlinesupport@bycypher.com
Phone: +971 4 228 6493
Support Hours
Monday–Saturday
9:00 AM–6:00 PM UAE Time
Cypher Urban Roastery
Al Quoz Industrial Area 3
6B Street, Complex 76, Warehouse No. 2
Dubai, United Arab Emirates
